INCIDENT RESPONSE SERVICES

“All my photos were stored on an external hard drive. I never backed them up because I thought they were “safe.” When the hard drive crashed I thought my photos were gone forever. When I bought a new laptop the man who sold it to me recommended Flashback Data as the company who could retrieve my photos. He was right. Not only are they very capable, they are very polite to non-techies like myself. I highly recommend Flashback Data.”

“My police department needed evidence in a murder investigation, which consisted of a hard drive and smart phone in need of imaging and examination. I reached out to the Regional Computer Forensic Laboratory (RCFL) in our area, but received a turnaround time of four to six months. Unfortunately, we didn’t even have one month to wait on processing the evidence. I contacted Flashback Data in Austin, Texas and learned they have the same ASCLD/Lab International accreditation as the FBI and DEA. The great communication and professionalism from the Flashback Data’s staff was consistent throughout the entire process. Since my original request, I have continued to use them to process electronic evidence and they have turned the evidence around less than a week. Flashback Data is a great alternative to the RCFL’s. Their qualified experts, quality driven process, and ease of use make it is easy to not only recommend the laboratory, but continue using them.”

“We originally submitted four devices to another department’s forensic division. We were told that they were unable to recover some of the data, but in order to recover the deleted data we would need to have a ‘chip off’ done on these phones. We contacted Flashback Data’s accredited digital crime laboratory and their experts were able to recover data from all four phones.”

“I had a monster server crash of the drives. After 30 years as a system administrator I can say these folks are professionals. My server builders in San Antonio told me to take the drive to Flashback in Austin. I am so glad I did.

“Travis County Sheriff’s Office engaged Flashback Data’s digital forensics laboratory in 2015 to assist with a criminal investigation that involved a computer which was configured with a RAID 0, spanned disks, and additional hard drives. In all, the computer contained a total of eight (8) hard drives, and the case also involved a cell phone and a tablet. Despite the immense amount of data contained by the devices, which was about 6 Terabytes worth of storage, Flashback Data completed their forensic examination within an incredibly swift turnaround time of under two weeks. The examination included forensically-imaging the devices, rebuilding the RAID arrays and spanned disks, conducting the actual analysis of data evidence, and producing an official laboratory report.”

“Flashback Data was very personable and knowledgeable about about what needed to be done, the client portal was extremely detailed in its information and price listings. I was very pleased with the service I was given, and am glad to have all my information restored. This company has truly earned their outstanding reputation.”

“They are absolutely awesome! Got back every bit of my data. Very fast and the price was reasonable as well. Hope I never need their help again, but if I do, they are the first folks I’ll call!”

“On Monday 06/15 we reached a significant milestone. Our new servers are up and running and all of our critical data has been successfully restored from backup drives recovered from data recovery services. A big thank you to Flashback Data! In short we are now able to transact and record our sales, purchasing and production activities. With the ability to record our transactions we will be moving forward to ship those products and assemblies that survived the flood and have all parts accounted for.”

“I COULDN’T THANK FLASHBACK DATA ENOUGH!!! I work in high tech, help to manage my husband’s culinary business, and completely manage/administer all the database reports for a local animal shelter. I was beside myself when my portable backup drive stopped working! Flashback Data was able to not only diagnose within an hour or two what had gone wrong, but was able to get parts and then completely recover ALL of my data within a couple of business days. They are a lifesaver—the amount of time and effort invested in the information on that disk was beyond value, especially the animal shelter documents which would’ve taken me forever to recreate. I 100% recommend Flashback Data!!!”